Shipping policy
Shipping Times
Australia
- Standard Shipping: 7–10 business days
- Express Shipping: 3-7 business days
International Shipping
- Standard Shipping: 7–14 business days
- Express Shipping: 4–10 business days
Please note: shipping times are estimates and may vary depending on your location and courier delays.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected delivery method.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
If you haven’t received tracking details within 3 business days, please contact us at moin@glowdept.co.
Delays & Issues
While we do our best to ensure timely delivery, delays may occur due to:
- High order volumes
- Courier delays
- Customs processing (for international orders)
GlowDept is not responsible for delays caused by the shipping carrier or customs.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses. If you notice a mistake, contact us immediately at support@glowdept.co and we’ll do our best to fix it before dispatch.
Lost or Stolen Packages
GlowDept is not liable for lost or stolen packages confirmed as delivered by the courier.
If your package is marked as delivered but not received, please contact the courier directly or reach out to us—we’ll help where we can.
Customs & Duties (International Orders)
International orders may be subject to customs fees, taxes, or duties. These charges are the responsibility of the customer.
Contact Us
If you have any questions about your order or shipping, please contact us at: