We offer a 30-day return policy on the EMS Facial Pro.

Eligibility for Returns

To be eligible for a return:

Item must be returned within 30 days of delivery

Must be unused, in original condition, and in original packaging

All accessories, manuals, and components must be included

Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

Used or opened devices

Items damaged due to misuse or improper handling

How to Start a Return

To initiate a return, contact us at [your email] with:

Your order number

Reason for return

Photos (if item is damaged or faulty)

If approved, we’ll provide return instructions.

Refunds

Once your return is received and inspected:

Approved refunds are issued to your original payment method

Please allow 3–7 business days for processing after approval

Damaged or Faulty Items

If your item arrives damaged or defective:

Contact us within 7 days of delivery

We’ll arrange a replacement or full refund at no cost to you

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect

Original shipping fees are non-refundable